LIFE IS TOO SHORT FOR BORING HAIR
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FAQs

shipping

we are unable to cancel orders once they have been sent to our warehouse for fulfillment. please contact customer service by email at hello@thecurlyco.com or phone at 1-855-491-1353 to see if your order is eligible for cancellation.

great news! we are happy to ship both domestic and international orders. you can expect the fastest, most reliable delivery of the curly co. from us to you! 

all standard orders of in-stock items will be processed and leave our warehouse within 1-3 business day via usps. 

expedited orders will be processed the next business day after they are received. in very rare and extraordinary circumstances, it may be two business days before expedited shipments leave our facility.

usps does not count the pickup day as a day in transit. this means 2-day, 3-day and overnight shipments may take one additional business day. the curly co. is not responsible for usps shipping delays.

our standard orders ship from our distribution center in los angeles, ca and shipping includes freight and handling.

be on the lookout for an email from hello@thecurlyco.com with your tracking info once your order ships.

available shipping methods:

  • standard shipping - usps (5-7 business days)
  • expedited shipping - usps (3-5 business days)
  • international shipping rate
    *please note that customs fees and duties are customer's responsibility.

returns

so you don't love your curly co., huh? well we certainly don't want you to be disappointed! here's the deal:

to gain authorization for a return, please email us at hello@thecurlyco.com. all returns require authorization by one of our customer service representatives. unfortunately, unauthorized returns will be refused. all order discrepancy claims must be made within the 10 days of delivery of goods.

also, please note, the curly co. is not responsible for items delivered to incorrect addresses supplied by the sender, so check that info twice, y'all. we also encourage you to handle your the curly co. tools with care, as damaged product caused by improper handling by the recipient is also not our responsibility.

in the case of items damaged during shipment, please contact our amazing customer care team at hello@thecurlyco.com or at 1-855-491-1353